Complaints Procedure

In this practice, we take complaints very seriously indeed. We try to ensure that all our patients are pleased with their experience of our service. We welcome feedback in both compliments and complaints, which help us to improve what we do continuously.



If however you feel the need to make a formal complaint, please put it in writing and send it to Dr Lynda Raybould. This will initiate the complaints’ handling procedure and you should receive a response within 3 working days, explaining exactly what will happen next.